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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Booked in advance for a first service at 2pm. It took nearly 3 hours and even then I had to request to have the car back as I needed to get to another appointment.
Many thanks to both Liam Radcliffe and Harry for their support when my X5 developed a fault. Both extremely helpful and professional
I was initially told the service would take 2 hours approx so I waited, it took 3.
The service and replacement Dashcam were carried out within the timescale quoted.
Jordan and Ben were excellent in creating the deal I wanted.
Even thought the service took almost 1 hr longer than initially had been informed, everyone was pleasant and informative throughout.
Emma was a 1st class dealing with my service.
Over 3 hours to change 4 tyres
Pleased with MOT and I thought the video was a great touch. I just don't find the customer service great overall. I stood by the desk for a while and overall I always feel like the basics are good enough from a service perspective
Car repaired under warranty without any fuss. Good communication from service department about availability of new head unit.
the incorrect rear light replacement was sent to Rybrook which meant a longer wait before the car was returned otherwise it would have been 5 star rating.
Great service from Sam in service and Tom King to help me get my car fixed while not impacting on our holiday plans. They really went the extra mile for me.
no contact on how the car was getting on. wasted my time etc. car not washed dropped the car off at 10am & not ready at 4PM.
was not told before the likely time it would take. Before visiting for a bulb replacement was told that if they did not have the right bulb on Wed I could come back again on Thurs. I said Fri. I felt that they thought my time did not matter -
The car came back well looked after and feels as good as new!
Good service, nice people
Nothing to find fault with the way I was dealt with and the work done on the car
It's good but every visit over the past 7 or 8 years has taken longer than expected/advised. Has been a bit frustrating at times.
Few service providers offer clients time allotted appointments and allow clients to wait for their vehicle. Also there is the element of trust that work is carried out correctly.
Service was excellent 5 stars. Felt it was rather expensive though
Picking the cat up took longer than expected.
At my brake service visit I booked the car in for 11.00 & had to wait 2 hrs for the fluid to be changed, from the billing value surely less than 30 minutes work?
I have always had great service from my Rybrock Worcester, however in my last visit I had several issues. they have the wrong contact details and called the wrong number, I was given a manual car when I drove an auto, it only had 20 miles of range
Twice my car has been in for the same problem, it had dirty wheels when it came back both times despite a service wash, credit to the workshop controller who offered me a full valet to compensate my unhappiness.
fast efficient service
I have extensive servicing experience, and was not happy to be told that the badly ridged brake discs (1000 miles from new) were corroded and not covered by the warranty is not acceptable
Offered a coffee on arrival - great. It never arrived - not so great! Introduction of a £15 charge for insurance on courtesy car - why?? And why is there no shuttle bus service to and from Worcester City Centre?
Very accommodating, booked an MOT with the offer to carry out a service only if needed.
Only item not discussed was the service light which was left on and now in red. Have assumed this is not related but not sure.
There is an outstanding issue whereby when the mobile phone is being charged, the reception of the DAB radio is interrupted.
Efficient and friendly service.
No issues and kept informed
After 4 previous visits and losing my vehicle for days because of a droning noise, a senior technician finally found that I needed a new wheel bearing and differential. The car is lovely and quiet again. They tried to fob me off with tyre problems!
Service experience great New Sales very disappointing
The service at all levels is excellent and has been so on every occasion.
The work done was successful and no complaints. The staff are attentive, pleasant and welcoming, however I would suggest that most customers are price driven and as stated above BMW are expensive.
The customer service was fine, but no resolution to the clutch problem.
The work was completed well but refer to NO 1 response
Did what they said they would do in the time scale given.
Bought the car from Solihull hopeless no after service
Car was collected, given required service, MOT etc and returned in a very clean condition. Couldn't ask for any thing else
aspects of service were explained before and finding given after
The car was booked in for a diagnostic check at 12:30 and was returned to me at 13:20
Service good and efficient
Was told I needed 2 new rear tyres when the vehicle as only done 12,500 miles. Either poor tyres originally fitted or something not balanced right.
Great people, knowledgeable and helpful.
Great environment, knowledgable and helpful staff
Service department always seems too busy to get through quickly when I phone. If a phone back is requested I have no confidence I will hear from them .
Usual good experience
I reported a faulty reversing camera (under warranty) and told the staff to expect the camera to work 'intermittently'. On collection, they said the camera hadn't been exchanged, as 'it worked when we tried it'. It still doesn't work... Disappointing
Great service nice waiting areas.
The whole experience at this dealer is excellent. They dealt with the X3 recall notice quickly and efficiently, from the booking to including some consequential repairs without question.
My car was ready and everything was in order
The service experience was good, however needed a new tyre and was given a price that was allegedly competitive only to find it was 50% more expensive than most tyre retailers. ????
Parts needed for the car weren't ordered in, so car had to be kept overnight.
Service carried out as expected, however completion was later than indicated, causing me delay.
Please see previous answer
Emma listened and took ownership of the issue and managed me and expectations very well.
front office and technician spot on, so really completely satisfied, less satisfied that within a few months of purchase the ignition coils had gone, covered under used car warranty, the expensive spark plugs not...
The repair required a cable from Germany. No-one told me when it arrived and I had to chase after 2 months. Then I had to wait to get a loan car. Now the original problem has been fixed, the seat does not fit correctly and it rattles.
Excellent service on the day, advised when work was starting so knew things were under way. I could not have been treated better.
Came away with just what I wanted.
I asked for the aircon to be serviced, I think it was omitted. There's nothing on the paperwork to say it was done, and I wasn't charged. I can only assume it wasn't done. Somewhat disappointing as they had my car 2 days.
Everything was carried out efficiently.
Was told there is nothing they can do and can't have refund on exhaust
As always they are polite and accomadating
Good service, just wish it was a little cheaper!
Everything ran smoothly. Job completed in good time
We have had several other bad experiences with the service dept such as never being available to speak to us when calling for an update after they have failed to call us and problems with booking an MOT and end of warranty check
I had identified some issues which were investigated during the service and mot. The team gave me feedback on any other matters I would need to look at before too long.
The whole process has, again, been smooth and simple. This is my 3rd car from Rybrook Worcester and I've never had any issues.
Prices charged (or attempted to charge) did not reflect the prices listed on the BMW website for this dealership. Declined to perform work which I felt should be undertaken under the 1 year warranty which came with the approved used vehicle.
Dropping off the car and collecting it after the service was seamless and the staff were very efficient. One minor matter at this visit concerning the fitting of a device in the car which is being resolved otherwise would be 5 stars.
Booked a fast track service (oil change), arrived on time but had to to wait 3 hours. My service advisor went out for his lunch and someone else had to eventually take payment.
Was well treated and kept informed of likely timescale. Comfortable surroundings and nice coffee.
Boot still doesn't lock correctly preventing soft top from working
warranty work carried out with no problem
What I wanted done was completed properly
I left the car before 9.00am, it did not go into the workshop until after 3.00pm and was not ready until 5.30pm. This is too long a wait! And, I agreed to have a windscreen chip fixed but it was not done!
I get the impression that BMW main dealers are only interested in company cars/ accounts! Ordinary private motorists are treated like the poor relation. The vagueness about what is meant when a drive train light keeps reappearing is unacceptable!
Because I was completely satisfied with my service experience at Rybrook Worcester.
I reported a fault with our BMW via the telephone. We were instructed that a member of the service team would call me back in "15 minutes." 7 days later and still no call back! I called again to report the fault before I could make a booking.
Discussion with my daughter
Staff friendly and profedional
It was easy to make appointment for service on a day and time convenient for me. Staff were friendly and professional, I was kept informed on the progress of the vehicle.
All staff were very efficient.
What else can I say from walking in and greeted by Reception Staff Very. Professional in all aspects to the service advisor who explained fully about the recall.
Linked to my previous answer, I do not question the quality of the mechanical service it is absolutely first rate. My overall dissatisfaction and the failings raised are linked directly to individuals.
As it was a malfunction it would have been nice if the car could've been cleaned, as it was a big inconvenience!
Rybrook did everything which they said they would do on my car's first service.
Faults still remain with my car. I feel that I'll need to get the car looked at again now.
Very satisfied with service advisor and responses given in response to queries.
Great dealership Always customer focused Don't keep customers waiting Been a customer over 10 years
Highly unusual for Rybrook - they could not fix the problem on the first day (Friday). I returned the car on a Sunday night but it took until Tuesday lunchtime to fix (part had to be ordered).
I was asked to bring in my car for its MOT at 8.30 am and the collection time was late afternoon. I was therefore without transport for the day . Still puzzled why I had to take it in so early.
Competative price for MOT; included collection of car and delivery; and car washed and cleaned inside. What more could you ask?
Had a problem with missing part apologised And offers a resolution
Informed as to what had to done. Car cleaned for return.
The work required was completed
Initial response was very poor both in follow up (I had to chase up after a month) and in knowledge of consumer rights.
All work requested completed on time.and other advised supports understanding.
Good service One Word Trust .
because its true
It was expensive for what was effectively an oil change
Vehicle accepted at time agreed, job completed to my satisfaction and vehicle ready to pick up at time agreed
The dealership offers a very pleasant environment with friendly, helpful and very competent staff.
I have used this dealership for over 20 years which speaks for itself
Did what they said they would do
Satisfied with replacement of steering rack under warranty. Not able to rectify brake squeal again after two previous attempts since purchase new in 2018 and unhappy to be told that further work to identify problem would not be covered by warranty.
they make you very welcome, they ,listen,and understand ,your needs
As above. My radio failed on a 5 yr old car and you want me to buy a new one
This would have been 100% except that I asked for a comment on why the offside rear warning sensor would sound off even if there was nothing behind. I was told that any form of comment would cost a minimum of £99 - This shows a real lack of interest
The service from Rybrook was excellent. I arrived on the Monday with an issue with the roof on my convertible and they were able to investigate and resolve the problem without any prior booking.
Rybrook service keeps me buying bmw's. im on my 3rd
Customer service and attitude from the lady I spoke with. Made me feel unwelcome and like I was some kind of irrelevant idiot.
Handover went smoothly friendly staff
excellent service throughout the process
Not informed of the difference in standard speck going from a 4 series to a 2 series
Once again as explained before the sales assistant Kieran Dewhurst was exceptional, was a faultless process.
The Customer service levels from our sales executive was excellent.
James was helpful professional and effective
Kept us updated beyond our expectation. Great
First class service every time and made to feel wanted
Always polite and helpful from the reception through to the sales department.
Derry kept me up dated everyday .
sales staff are very helpful ,and did everything to make getting a new car possible
Rybrook Worcester dealership have been brilliant, Nothing was too much trouble
Tom Sparks and Jordan Lindsey were lovely, they made the whole experience so easy and hassle free I can't thank them enough.
The only gripe is that I had to scase delivery updates of the car, otherwise everything else was fine
Very happy sales man was very patience with me( I'm an elderly lady) !!!
Again because of the way Martin took us through the sales/acceptance procedure
It was a replacement for a virtually identical vehicle anyway. The staff were efficient and pleasant.