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ABOUT RYBROOK WORCESTER.

Serving Worcester, Droitwich, Redditch, Evesham & surrounding areas.

I need a Service or Repair

Explore the dealership

Welcome to Rybrook Worcester

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Rob Haywood

General Sales Manager

Gary Rudge

Used Car Sales Manager

Kersten Rice

Service Manager

Raj Patel

Financial Controller

Emma Smith

Senior Corporate Sales Executive

Hannah Carver

Corporate Sales Executive

Daniel Blount

New Car Business Manager

Tom Sparks

New car Sales Executive

Martin Ranford

New Car Sales Executive

Danielle Tibbetts

Business Development Manager

Russell Mullard

Used Car Business Manager

Dale Ritchie

Used Car Sales Executive

Maxwell Allen

Used Car Sales Executive

Richard Copson

Used Car Sales Executive

Liam Ratcliffe

Used Car Sales Executive

Adrian Read

Trade Sales Co-Ordinator

Michael Luxford

Service Administrator

Yasmin Abdoush

Reception Manager

Megan Bullock

Reception Team Member

Milly Thorndike

Reception Team Member

Emily Kemp

Retail and Warranty Administrator

Thea Rose

Service Bookings Clerk

BMW Technicians

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked in advance for a first service at 2pm. It took nearly 3 hours and even then I had to request to have the car back as I needed to get to another appointment.

Service

Many thanks to both Liam Radcliffe and Harry for their support when my X5 developed a fault. Both extremely helpful and professional

Service

I was initially told the service would take 2 hours approx so I waited, it took 3.

Service

Perfect service

Service

The service and replacement Dashcam were carried out within the timescale quoted.

Service

Jordan and Ben were excellent in creating the deal I wanted.

Service

Even thought the service took almost 1 hr longer than initially had been informed, everyone was pleasant and informative throughout.

Service

Emma was a 1st class dealing with my service.

Service

Over 3 hours to change 4 tyres

Service

Pleased with MOT and I thought the video was a great touch. I just don't find the customer service great overall. I stood by the desk for a while and overall I always feel like the basics are good enough from a service perspective

Service

Car repaired under warranty without any fuss. Good communication from service department about availability of new head unit.

Service

As above

Service

the incorrect rear light replacement was sent to Rybrook which meant a longer wait before the car was returned otherwise it would have been 5 star rating.

Service

Great service from Sam in service and Tom King to help me get my car fixed while not impacting on our holiday plans. They really went the extra mile for me.

Service

no contact on how the car was getting on. wasted my time etc. car not washed dropped the car off at 10am & not ready at 4PM.

Service

was not told before the likely time it would take. Before visiting for a bulb replacement was told that if they did not have the right bulb on Wed I could come back again on Thurs. I said Fri. I felt that they thought my time did not matter -

Service

The car came back well looked after and feels as good as new!

Service

Good service, nice people

Service

Nothing to find fault with the way I was dealt with and the work done on the car

Service

It's good but every visit over the past 7 or 8 years has taken longer than expected/advised. Has been a bit frustrating at times.

Service

Few service providers offer clients time allotted appointments and allow clients to wait for their vehicle. Also there is the element of trust that work is carried out correctly.

Service

Service was excellent 5 stars. Felt it was rather expensive though

Service

Picking the cat up took longer than expected.

Service

At my brake service visit I booked the car in for 11.00 & had to wait 2 hrs for the fluid to be changed, from the billing value surely less than 30 minutes work?

Service

I have always had great service from my Rybrock Worcester, however in my last visit I had several issues. they have the wrong contact details and called the wrong number, I was given a manual car when I drove an auto, it only had 20 miles of range

Service

Good knowledge

Service

Twice my car has been in for the same problem, it had dirty wheels when it came back both times despite a service wash, credit to the workshop controller who offered me a full valet to compensate my unhappiness.

Service

fast efficient service

Service

I have extensive servicing experience, and was not happy to be told that the badly ridged brake discs (1000 miles from new) were corroded and not covered by the warranty is not acceptable

Service

Offered a coffee on arrival - great. It never arrived - not so great! Introduction of a £15 charge for insurance on courtesy car - why?? And why is there no shuttle bus service to and from Worcester City Centre?

Service

Very accommodating, booked an MOT with the offer to carry out a service only if needed.

Service

Only item not discussed was the service light which was left on and now in red. Have assumed this is not related but not sure.

Service

There is an outstanding issue whereby when the mobile phone is being charged, the reception of the DAB radio is interrupted.

Service

Efficient and friendly service.

Service

No issues and kept informed

Service

After 4 previous visits and losing my vehicle for days because of a droning noise, a senior technician finally found that I needed a new wheel bearing and differential. The car is lovely and quiet again. They tried to fob me off with tyre problems!

Service

Service experience great New Sales very disappointing

Service

The service at all levels is excellent and has been so on every occasion.

Service

The work done was successful and no complaints. The staff are attentive, pleasant and welcoming, however I would suggest that most customers are price driven and as stated above BMW are expensive.

Service

The customer service was fine, but no resolution to the clutch problem.

Service

The work was completed well but refer to NO 1 response

Service

Did what they said they would do in the time scale given.

Service

Bought the car from Solihull hopeless no after service

Service

Car was collected, given required service, MOT etc and returned in a very clean condition. Couldn't ask for any thing else

Service

As above

Service

aspects of service were explained before and finding given after

Service

The car was booked in for a diagnostic check at 12:30 and was returned to me at 13:20

Service

Service good and efficient

Service

Was told I needed 2 new rear tyres when the vehicle as only done 12,500 miles. Either poor tyres originally fitted or something not balanced right.

Service

Great people, knowledgeable and helpful.

Service

Great environment, knowledgable and helpful staff

Service

Service department always seems too busy to get through quickly when I phone. If a phone back is requested I have no confidence I will hear from them .

Service

Usual good experience

Service

I reported a faulty reversing camera (under warranty) and told the staff to expect the camera to work 'intermittently'. On collection, they said the camera hadn't been exchanged, as 'it worked when we tried it'. It still doesn't work... Disappointing

Service

Great service nice waiting areas.

Service

The whole experience at this dealer is excellent. They dealt with the X3 recall notice quickly and efficiently, from the booking to including some consequential repairs without question.

Service

My car was ready and everything was in order

Service

The service experience was good, however needed a new tyre and was given a price that was allegedly competitive only to find it was 50% more expensive than most tyre retailers. ????

Service

Parts needed for the car weren't ordered in, so car had to be kept overnight.

Service

Service carried out as expected, however completion was later than indicated, causing me delay.

Service

Please see previous answer

Service

Emma listened and took ownership of the issue and managed me and expectations very well.

Service

front office and technician spot on, so really completely satisfied, less satisfied that within a few months of purchase the ignition coils had gone, covered under used car warranty, the expensive spark plugs not...

Service

The repair required a cable from Germany. No-one told me when it arrived and I had to chase after 2 months. Then I had to wait to get a loan car. Now the original problem has been fixed, the seat does not fit correctly and it rattles.

Service

Excellent service on the day, advised when work was starting so knew things were under way. I could not have been treated better.

Service

swift servise

Service

Came away with just what I wanted.

Service

I asked for the aircon to be serviced, I think it was omitted. There's nothing on the paperwork to say it was done, and I wasn't charged. I can only assume it wasn't done. Somewhat disappointing as they had my car 2 days.

Service

Everything was carried out efficiently.

Service

Was told there is nothing they can do and can't have refund on exhaust

Service

As always they are polite and accomadating

Service

Good service, just wish it was a little cheaper!

Service

Everything ran smoothly. Job completed in good time

Service

Good service

Service

We have had several other bad experiences with the service dept such as never being available to speak to us when calling for an update after they have failed to call us and problems with booking an MOT and end of warranty check

Service

I had identified some issues which were investigated during the service and mot. The team gave me feedback on any other matters I would need to look at before too long.

Service

Efficient, helpful

Service

The whole process has, again, been smooth and simple. This is my 3rd car from Rybrook Worcester and I've never had any issues.

Service

Very

Service

Prices charged (or attempted to charge) did not reflect the prices listed on the BMW website for this dealership. Declined to perform work which I felt should be undertaken under the 1 year warranty which came with the approved used vehicle.

Service

Dropping off the car and collecting it after the service was seamless and the staff were very efficient. One minor matter at this visit concerning the fitting of a device in the car which is being resolved otherwise would be 5 stars.

Service

No glitches

Service

Booked a fast track service (oil change), arrived on time but had to to wait 3 hours. My service advisor went out for his lunch and someone else had to eventually take payment.

Service

Was well treated and kept informed of likely timescale. Comfortable surroundings and nice coffee.

Service

Boot still doesn't lock correctly preventing soft top from working

Service

warranty work carried out with no problem

Service

What I wanted done was completed properly

Service

I left the car before 9.00am, it did not go into the workshop until after 3.00pm and was not ready until 5.30pm. This is too long a wait! And, I agreed to have a windscreen chip fixed but it was not done!

Service

I get the impression that BMW main dealers are only interested in company cars/ accounts! Ordinary private motorists are treated like the poor relation. The vagueness about what is meant when a drive train light keeps reappearing is unacceptable!

Service

Because I was completely satisfied with my service experience at Rybrook Worcester.

Service

I reported a fault with our BMW via the telephone. We were instructed that a member of the service team would call me back in "15 minutes." 7 days later and still no call back! I called again to report the fault before I could make a booking.

Service

Discussion with my daughter

Service

Staff friendly and profedional

Service

It was easy to make appointment for service on a day and time convenient for me. Staff were friendly and professional, I was kept informed on the progress of the vehicle.

Service

All staff were very efficient.

Service

What else can I say from walking in and greeted by Reception Staff Very. Professional in all aspects to the service advisor who explained fully about the recall.

Service

Linked to my previous answer, I do not question the quality of the mechanical service it is absolutely first rate. My overall dissatisfaction and the failings raised are linked directly to individuals.

Service

As it was a malfunction it would have been nice if the car could've been cleaned, as it was a big inconvenience!

Service

Rybrook did everything which they said they would do on my car's first service.

Service

Faults still remain with my car. I feel that I'll need to get the car looked at again now.

Service

call me

Service

Very satisfied with service advisor and responses given in response to queries.

Service

Great dealership Always customer focused Don't keep customers waiting Been a customer over 10 years

Service

Highly unusual for Rybrook - they could not fix the problem on the first day (Friday). I returned the car on a Sunday night but it took until Tuesday lunchtime to fix (part had to be ordered).

Service

I was asked to bring in my car for its MOT at 8.30 am and the collection time was late afternoon. I was therefore without transport for the day . Still puzzled why I had to take it in so early.

Service

Competative price for MOT; included collection of car and delivery; and car washed and cleaned inside. What more could you ask?

Service

Had a problem with missing part apologised And offers a resolution

Service

Always happy

Service

Informed as to what had to done. Car cleaned for return.

Service

The work required was completed

Service

Initial response was very poor both in follow up (I had to chase up after a month) and in knowledge of consumer rights.

Service

All work requested completed on time.and other advised supports understanding.

Service

Good service One Word Trust .

Service

because its true

Service

It was expensive for what was effectively an oil change

Service

Vehicle accepted at time agreed, job completed to my satisfaction and vehicle ready to pick up at time agreed

Service

The dealership offers a very pleasant environment with friendly, helpful and very competent staff.

Service

I have used this dealership for over 20 years which speaks for itself

Service

Did what they said they would do

Service

Satisfied with replacement of steering rack under warranty. Not able to rectify brake squeal again after two previous attempts since purchase new in 2018 and unhappy to be told that further work to identify problem would not be covered by warranty.

Service

they make you very welcome, they ,listen,and understand ,your needs

Service

As above. My radio failed on a 5 yr old car and you want me to buy a new one

Service

This would have been 100% except that I asked for a comment on why the offside rear warning sensor would sound off even if there was nothing behind. I was told that any form of comment would cost a minimum of £99 - This shows a real lack of interest

Service

The service from Rybrook was excellent. I arrived on the Monday with an issue with the roof on my convertible and they were able to investigate and resolve the problem without any prior booking.

Service

Rybrook service keeps me buying bmw's. im on my 3rd

Service

Customer service and attitude from the lady I spoke with. Made me feel unwelcome and like I was some kind of irrelevant idiot.

Service

Handover went smoothly friendly staff

Sales

excellent service throughout the process

Sales

Not informed of the difference in standard speck going from a 4 series to a 2 series

Sales

Very easy

Sales

Once again as explained before the sales assistant Kieran Dewhurst was exceptional, was a faultless process.

Sales

The Customer service levels from our sales executive was excellent.

Sales

James was helpful professional and effective

Sales

Well treated

Sales

Kept us updated beyond our expectation. Great

Sales

First class service every time and made to feel wanted

Sales

Always polite and helpful from the reception through to the sales department.

Sales

Derry kept me up dated everyday .

Sales

sales staff are very helpful ,and did everything to make getting a new car possible

Sales

Rybrook Worcester dealership have been brilliant, Nothing was too much trouble

Sales

Tom Sparks and Jordan Lindsey were lovely, they made the whole experience so easy and hassle free I can't thank them enough.

Sales

The only gripe is that I had to scase delivery updates of the car, otherwise everything else was fine

Sales

Very happy sales man was very patience with me( I'm an elderly lady) !!!

Sales

Again because of the way Martin took us through the sales/acceptance procedure

Sales

It was a replacement for a virtually identical vehicle anyway. The staff were efficient and pleasant.